Email & Phone Search Credits

If you have purchased a package with Data, the below fair usage policy and terms apply:

1. All search credits will refresh monthly on the anniversary of the user’s contract start date
2. No unused credits will rollover to the next month.
3. All credits are pooled; the total number of credits available each month is for the entire team and not the individual user.
4. Additional credits can be purchased from Admin > Billing
5. Any additional credits purchased will expire at the monthly refresh date along with other monthly credits. **
6. Team credit usage can be viewed from Admin > Billing
7. One email search will only deduct one credit, even if multiple emails are found
8. If a user does not add the contact they have run a search on to their SourceWhale instance within 7 days of finding the contact details, the user may be charged a second credit to search for the contact details again if they were to run a search on this same contact in future, as SourceWhale will run a fresh search with its third party data providers to ensure high data quality for the customer.
9. We don’t deduct multiple credits for the same number or email within a 7 day period. A phone/email credit is charged if in a particular search, at least one phone/email is displayed which hasn’t been displayed to that team in the last 7 days, regardless of which page they’re doing the search on.

Dialer

If you have purchased a package with Dialer access, the below fair usage policy and terms apply:

1. All dialer minutes will refresh monthly on the same day of the month as the user’s contract start date (or the last day of the month if there is no corresponding calendar date)
2. No unused minutes will roll over to the next month
3. All minutes are pooled; the total number of minutes available each month is for the entire team and not the individual user
4. Overages will be billed in arrears at the monthly refresh date, rounded up to the nearest 1,000 minutes
5. Team minute usage can be viewed from Admin > Billing